Terms and Conditions

This page contains our terms and conditions and statutory information concerning your rights. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern UK Deed Poll's relationship with you in relation to this website.

The terms "us" or "we" refer to UK Deed Poll. The term "you" refers to the user or viewer of our website.

Our guarantee

If your Deed Poll bearing our official stamp is not accepted as evidence of your change of name by any United Kingdom company or organisation please contact us and you will receive a full refund. Firstly, however, we will speak to the organisation concerned and confirm the reason for the declination in order to get your Deed Poll accepted. On the rare occasion that clients experience problems, it is due to staff working in an organisation being unaware of what a Deed Poll is, but by speaking to them this problem can easily be overcome. We have never had to give a refund under our guarantee.

Exceptions to our guarantee

We will not issue a refund in the following cases:

The documents that you cannot change are:

*Please note that there are certain circumstances when a birth certificate can be amended to show a new name. See birth certificate pages for further information.

Your right to cancel

Your right to cancel is restricted to the time from submitting your application to when we prepare your Deed Poll. This is in accordance with section 13.1.a of The Consumer Protection (Distance Selling) Regulations 2000.

Mistakes

If We make a Mistake

If we make a spelling mistake or any typographical error on your Deed Poll that is not due to us being incorrectly informed by you, notify us of the error and we will send you a corrected replacement Deed Poll immediately for no additional charge.

If You make a Mistake

We advise you to be very careful when completing your Deed Poll application and check for typographical errors such as spelling mistakes, wrong postcode etc. If you do make a mistake when giving us your information you will have to apply for a replacement document. To arrange this you should call our helpline on 0800 983 0143.

About Pobbles Limited

Pobbles Limited

62 Walter Road, Swansea, SA1 4PT

Registered in England and Wales No. 6774118

VAT Registration Number: 120027284

 


To change your name...

  1. Fill in our online application form
  2. Receive your Deed Poll in the post
  3. Sign and date your Deed Poll
  4. Update records into your new name

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We help thousands change their name and receive Excellent Feedback.


What Our Clients Say...

Thank you for the opportunity to feedback.

I was very pleased with the speed and efficiency with which my application was handled. There was a delivery problem, which was due to no fault of yours as my application coincided with the London postal strikes. However, when I contacted you to say that my deed poll had not turned up, you speedily reissued it. I was extremely grateful for that. A little later, the lost ones turned up when the postal strikes abated, and I duly returned them to you.

At all times, your customer services were completely efficient and customer oriented.

Thank you. You have helped my transition process to be much easier.

Carol Trinder, W. Hampstead, London. October 2009

More Testimonials

Our Deed Polls are accepted by all UK government departments including UK Passport Service, DVLA and HM Revenue and Customs

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Apply online to change your name by Deed Poll! Find out how it works or call us on 0800 983 0143 for more information